Cloud FinOps Engineer analyzing data and providing financial insights for Pearson's Infrastructure and Operations. Collaborating with cross - functional teams and delivering strategic data insights.
About the role
- Branch Operations Associate Manager leading teller functions to improve customer service and compliance. Oversee operations, manage schedules, and collaborate with teams.
Responsibilities
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Requirements
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Bilingual speaking and listening proficiency in Spanish/English
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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Experience level
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