Emergency Assistance Bilingual Attendant at Localiza&Co responsible for providing information and resolving customer inquiries via phone. Maintaining service level agreements for customer satisfaction in a sustainable mobility environment.
About the role
- Associate Personal Banker assisting customers with banking needs in Fontana, California. Focused on building relationships and providing tailored financial solutions.
Responsibilities
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Receive direction from managers and exercise judgement within defined policies and procedures
- Develop understanding of bank products and services to connect to customers' needs
- Interact with customers to demonstrate care and build relationships
- Provide appropriate options for bank products and services to customer
- Refer customers' financial needs to other bankers and partners as needed
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English
- Customer service focus with experience handling complex transactions across multiple systems
- Experience proactively engaging with customers through outreach via phone or email
- Ability to educate and connect customer to technology and share the value of mobile banking options
- Ability to help customers succeed financially by offering introductions to additional team members as appropriate
- Experience working with others on a team to meet customer needs
- Experience fostering and developing strong customer relationships
- Ability to build strong relationships with internal partners
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to interact with integrity and professionalism with customers and team members
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Support customers and employees in resolving or escalating concerns or complaints
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Roving Personal Banker with Wells Fargo providing customer support across branch locations. Flexibility required in changing priorities and building customer relationships.
Bilingual Medical Receptionist handling patient greetings and clerical duties in a medical office. Responsible for appointments, co - pays, insurance verification, and phone management.
Bilingual Screener (English/Spanish) contacting uninsured patients for government program eligibility at ECI. Assisting patients while adhering to confidentiality and compliance regulations.
Bilingual Grader evaluating and categorizing used tires for tire recycling at Liberty Tire. Ensuring accurate classification and managing inventory of different graded tires.
Trailer Mechanic responsible for preventative maintenance, diagnosis, and repairs to trailers at Liberty Tire Recycling. Ensuring compliance with DOT standards and contributing to effective recycling processes.
Patient Enrollment Specialist managing patient enrollments for health services. Bilingual role at Elevance Health requiring strong communication and multitasking skills in a virtual environment.
Bilingual Registered Behavior Technician providing one - on - one ABA services for children with Autism. Join our mission to empower children to achieve their full potential.
Entry - Level ABA Therapist providing one - on - one behavioral services to children with Autism. Flexible hours and competitive pay with no prior experience needed, training provided.
Relationship Banker at Bank of America assisting clients with financial needs. Engaging clients in the lobby and processing transactions through self - service resources.