Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Lending Operations Manager overseeing loan processing in Home Lending at Wells Fargo. Manage team activities while ensuring compliance and process improvement in customer service operations.
Responsibilities
- Manage the activities of a Loan Production team responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring
- Engage stakeholders and internal partners associated with the Lending Operations functional area
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
- Make credit decisions and resolve issues regarding the performance of a business unit or functional area to ensure business objectives are met
- Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
- Collaborate and consult with Lending Operations peers, colleagues, and multiple-level managers accountable for providing quality customer service to internal or external customers
- Manage allocation of people and financial resources for Lending Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
- 4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 2+ years of Leadership experience
- Knowledge and understanding of home loan processing
- Exposure to the Wells Fargo's CORE origination system
- Ability to assess issues, make quick decisions, implement solutions, and influence change
- Change leadership experience
- Tableau experience
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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Experience level
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Degree requirement
Tech skills
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