Hybrid Account Manager

at Maker Lab

• Job title: Account Manager
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Singapore

About the role

• Account Manager managing operational timelines and budgets for major tourism brand. Leading project management and client partnerships in a hybrid work environment.

Responsibilities

• Client Partnership: Serve as the primary day-to-day contact and strategic partner for client stakeholders, fostering open and transparent communication while managing expectations effectively.
• Project Management: Develop, own, and manage all project timelines, resource allocation, and deliverables across the team, ensuring efficient workflow and on-time completion.
• Operational Excellence: Implement and manage the team's operational framework, including structured Work-in-Progress (WIP) meetings, performance tracking, and Quarterly Business Reviews (QBRs).
• Financial Oversight: Oversee detailed budget tracking, manage all monthly billings, and handle financial reporting to ensure the project remains on budget and compliant with financial regulations.
• Strategic Alignment: Collaborate closely with the Creative Lead to ensure all executed work maintains strategic alignment and upholds the highest standards of creative excellence.
• Manpower Leadership: Lead all manpower management duties, including team onboarding, managing leave schedules, and handling grievance procedures to ensure a stable and productive team environment.
• Risk Mitigation: Proactively identify and address potential roadblocks or resource conflicts, serving as the central point of accountability for problem-solving.

Requirements

• Minimum 6+ years of professional experience in account management, project management, or operations management, ideally within a creative agency, media, or technology environment.
• Proven track record in developing, managing, and delivering complex, multi-stream projects with rigorous attention to detail.
• Strong financial acumen, with direct experience in budget tracking, billing, and financial reporting.
• Demonstrated ability to build and maintain strong client relationships and manage expectations at various stakeholder levels.
• Experience in leading and managing manpower requirements (e.g., resource allocation, onboarding, performance review processes).
• A highly organised, strategic thinker and a self-starter with the proven ability to navigate complexity and ambiguity in a fast-paced, matrix environment.
• Exceptional verbal and written English communication and presentation skills, with proven experience presenting project status and performance metrics.