Collections Analyst at Wayflyer managing accounts in delinquency and performing risk analysis. Collaborating with team members on process improvement and reporting tools.
Responsibilities
Manage accounts in delinquency, communicating with professionalism and sensitivity.
Negotiate and implement revised payment structures, and assisting with complex cases with senior oversight.
Analyse financial and operational data to assess customer viability and identify root causes of delinquency.
Collaborate with analytics and operations teams to design tools that enhance reporting and streamline recovery workflows.
Support management in documenting and refining collections processes.
Requirements
1–2 years of professional experience including internships and placements in collections, credit risk, and or financial operations.
Bachelor's or Master's Degree in Business, Finance, Economics, or a related field.
Proven ability to work effectively with cross-functional teams (e.g., Legal, Data) to achieve collections goals.
Proficiency in Excel Word, and PowerPoint.
Familiarity with SQL for an asset.
You are articulate, detail-oriented, and self-motivated.
Benefits
25 days of paid annual leave
Access support and resources to support your wellbeing, including our *Wellbeing @ Wayflyer* ERG
Stay covered with private healthcare, life insurance, and critical illness cover
Our pension plan helps you build a strong foundation for tomorrow, starting today
We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers
With our equity scheme, you're not just an employee; you're a stakeholder in our journey
Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year
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