Graduate GIS Consultant supporting the delivery of geospatial projects in the UK with Costain's Graduate Development Programme.
About the role
- Consultant supporting digital transformation in the energy sector, advising on customer experience and sales processes. Develop strategies to enhance service quality and efficiency.
Responsibilities
- Shape the digital transformation of the energy sector with Wavestone!
- Advise leading utilities on customer experience, sales processes and service innovations.
- Develop end-to-end concepts for sales and customer service processes in the energy industry.
- Optimize B2C and B2B processes with a focus on efficiency, automation and digitization — for both commodity and non-commodity products.
- Design modern customer experience strategies and implement feedback systems to continuously improve service quality and customer satisfaction.
- Identify and assess AI application potentials across sales and service processes (e.g., forecasting, next-best-action, service automation, intelligent contact routing) and design AI-supported use cases to increase efficiency and enhance the customer experience, such as chat & voice bots, intelligent case prioritization or personalized customer outreach.
- Analyze existing workflows, optimize interfaces with billing and procurement, and ensure consistent, reliable end-to-end processes.
- Maintain existing client relationships, identify new opportunities and actively contribute to the further development of our consulting engagements.
Requirements
- Solid professional experience in consulting and in the energy sector, ideally with a focus on customer processes, sales or customer experience in a utility context.
- Expertise in designing, analyzing or implementing (AI-supported) service and sales processes (B2C/B2B) in the energy industry.
- Experience with common CRM systems such as Salesforce, SAP Sales & Service Cloud, BSI, Microsoft Dynamics or epilot.
- Analytical thinking, solution-oriented working style and enthusiasm for innovation and change.
- Fluent German and English language skills, and willingness to travel.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide you with close, comprehensive support for both your long-term development and day-to-day work.
- In our Academy you will find a wide range of training opportunities such as language and certification courses, individual coaching and targeted leadership training.
- Thanks to our Mobile Work Policy you can conveniently work from home or from one of our offices in Germany.
- With “Mobile Work Abroad” you can work up to 50 days per year from other EU countries as well as the UK, Norway, Iceland, Liechtenstein and Switzerland.
- 30 days of annual leave, additional days off for special family circumstances and various sabbatical options.
- A fixed monthly mobility budget gives you flexibility and supports environmentally conscious travel—whether for private or business use, with a clear focus on sustainable transportation.
- From the Manager / Managing Consultant role onward, an electric vehicle is available as an alternative.
- Our values — responsible, energetic and together — are central elements of our daily work.
Job title
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