Casual Service Consultant role at ANZ providing seamless branch experience and meeting customer banking needs. Collaborating with colleagues to ensure quality service and cash management duties.
About the role
- (Senior) Consultant Customer Excellence at Wavestone transforming customer experiences through strategic projects. Working with clients on service processes and implementing modern technologies.
Responsibilities
- Manage and support strategic and technical-conceptual projects with a focus on customer centricity
- Develop and implement Service Excellence strategies, particularly in Contact Centers, Customer Excellence and CRM tools
- Collaborate closely with clients in the insurance industry
- Analyze requirements across marketing, sales and service and develop innovative solutions
- Conduct thorough business analyses, identify optimization potential and derive concrete recommendations for action
- Design tailored omnichannel strategies and apply modern technologies to improve efficiency and customer experiences
Requirements
- Relevant professional experience at a management consultancy or as an in-house consultant at a financial services provider
- Experience leading and implementing strategic, organizational, functional or technical projects—preferably in the insurance context
- Strong analytical and conceptual skills
- Interest in innovative topics such as customer experience, digital lead management and customer management tools
- Enjoy developing new topics and positioning them in the market
- University degree
- Willingness to travel and fluent German and English language skills
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and daily work
- Access to a broad range of training in our Academy, including bootcamps, language and certification courses, and individual coaching
- Flexible career model and our Fluid Company approach let you decide where and how quickly you progress
- Mobile Work Policy: work conveniently from home or from one of our seven offices in Germany
- Mobile Work Abroad: work up to 50 days per year from within the EU as well as the UK, Norway, Iceland, Liechtenstein and Switzerland
- 30 days of annual leave, additional days for special family circumstances and various sabbatical options
- Fixed monthly mobility budget: travel flexibly and sustainably
- From the role of Manager / Managing Consultant you can alternatively opt for an electric vehicle
- Our values—responsible, energized and together—are central to our everyday work
- Company engagement activities and events, in-house fitness groups and much more
- Fair and attractive salaries, consisting of a fixed and a performance-based component
- Monetary benefits such as EGYM Wellpass and exclusive corporate shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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