Content Design Lead to create and establish standards for a Content Design System in Toronto. Help integrate content design earlier in product processes with a focus on UX writing clarity.
About the role
- Content Operations Coordinator managing the end-to-end lifecycle of webcomic platform content at WEBTOON. Ensuring quality and optimizing user engagement through detailed operational processes.
Responsibilities
- Execute the content strategy by managing the daily content programming calendar.
- Draft compelling, platform-specific copy for promotional materials and user-facing components.
- Manage the scheduling and deployment of promotional assets to ensure timely and accurate delivery.
- Support lifecycle marketing efforts through the creation and distribution of email campaigns.
- Rigorously enforce Brand Safety guidelines to protect the platform’s integrity and user experience.
- Perform meticulous quality checks on all user-facing components to ensure functionality and visual accuracy.
- Create, update, and maintain internal wikis and documentation for new platform features and operational workflows.
- Assist with administrative and operational tasks to ensure smooth department scaling.
- Monitor content performance and platform health.
- Utilize data to provide insights and recommendations for content optimization.
Requirements
- Exceptional written and verbal communication skills.
- Comfortable navigating CMS platforms, scheduling tools, and data analytics software.
- Strong attention to detail.
- Must be based in Los Angeles, CA (or willing to commute).
- Quantitative data analysis experience preferred.
- Bilingual in English and Korean is strongly preferred, but not required.
Benefits
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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