Director of Operational Excellence & Service Enablement in B2B payments. Leading process improvement and customer experience initiatives for global operations team.
About the role
- Senior Vice President leading operational consistency and strategy for Wasserman Live globally. Responsible for major sporting events and international programmes.
Responsibilities
- Leadership & Stakeholder Engagement
- Senior operational partner to the Group Managing Director and global leadership team
- Build alignment across Commercial, Finance, Global Events, and Regions
- Lead and develop a high-performing international operations leadership community
- Operational Improvement, Performance & Global Capital Asset Optimisation
- Lead global continuous improvement across efficiency, margin, speed, risk, and asset utilisation
- Own global operational KPIs, dashboards, and performance reporting
- Partner with Finance and regions to optimise cost base, margins, delivery performance, and capital ROI
- Global Operations Process Consistency & Governance
- Own and drive global delivery standards and operating frameworks across project delivery, governance, risk, safety, compliance, and quality
- Own the global operational resource strategy
- Act as the global escalation point for complex, high-risk projects
- Lead cross-regional responses to delivery risk, supply chain disruption, resourcing shortfalls, and technology failures
- Drive structured lessons-learned and improvement loops
Requirements
- 15+ years of progressive leadership in operations, production, or large-scale project delivery with accountability across multiple regions or business units.
- Demonstrated experience leading or supporting major international live events, large-scale programmes, or multi-site delivery environments.
- Proven track record running global or multi-country operations with diverse cultural and regulatory environments.
- Understanding of cost drivers, capital assets, machinery, plant operations, and production scheduling.
- Experience managing global procurement, preferred supplier frameworks, or centralised purchasing.
- Demonstrated capability in resource forecasting, workforce planning, or deployment of large operational teams.
- Demonstrated ability to lead through influence rather than command-and-control.
- Strong record of aligning executives across Commercial, Finance, Production, and regional leadership.
- High EQ, political savvy, and proven success building trust with diverse global teams.
- Ability and willingness to travel internationally at significant frequency, including extended periods (e.g., 1–4 weeks) during major events or critical interventions.
- Willing to relocate, if required, to support a hybrid working pattern of three days per week from our Orpington, South London office.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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