Design and build an agentic AI platform to manage renewable energy certificates and automate related workflows. Collaborate across teams to integrate the platform, optimize user onboarding, and iterate based on feedback and metrics.
About the role
- Contact Center AI Engineer customizing AI copilots and solutions for contact center scenarios. Collaborating with operational teams while staying updated on generative AI trends.
Responsibilities
- Partner with contact center operational leads to translate contact center operational needs into scalable AI copilot solutions.
- Mapping customer requirements into clear technical specifications for low-code or API-based integrations.
- Conduct hands-on integrations and API configurations with CRMs, telephony systems, case management tools, and data mapping to tailor AI copilots for specific contact center use cases.
- Design and document technical requirements and data flows to guide development and ensure seamless
- Integration with contact center platforms.
- Serve as a trusted advisor and local evangelist for AI-driven contact center solutions, delivering demos, workshops, and stakeholder briefings.
- Provide prompt engineering and optimization support to refine AI copilot responses and enhance customer interactions.
- Stay abreast of emerging trends in generative AI, conversational AI, and contact center technologies, proactively identifying opportunities for innovation.
- Bridge communication between technical teams, operations leaders, and client stakeholders to ensure solutions deliver measurable business outcomes.
- Develop training materials, user guides, and knowledge assets to drive adoption and empower end-users.
- Track and analyze solution performance metrics, generating insights and recommendations for ongoing
- improvement.
- Act as a brand ambassador, promoting our solutions internally and externally to build excitement and drive market success.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field
- Experience in AI
- Experience in Python Development
- Experience in RAG
- Hands-on experience designing technical requirements and documenting data flows for low-code or API-based integrations.
- Experience with prompt engineering and optimization in generative AI or conversational AI solutions.
- Preferred Qualifications:**
- Experience working in or with contact centers
- Understanding of key contact center metrics and operations management principles
- Advanced skills in prompt engineering, including concepts such as zero-shot, few-shot, chain-of-thoughts, and others.
- Familiarity with API integrations and technical solution design for SaaS or cloud-based platforms.
- Previous experience as a product evangelist or in a similar role promoting technology solutions.
- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Experience with agile methodologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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