Community Manager managing brand communities and social profiles for BETC Havas in São Paulo. Identifying real - time interaction opportunities and ensuring brand voice consistency across platforms.
About the role
- Lead a team of technical solution specialists at Walmart Connect, enhancing agency partnerships and driving product adoption. Focused on technical strategy, team mentoring, and performance monitoring.
Responsibilities
- Lead a team of technical solution specialists working with one of Walmart Connect’s most critical partner segments: Agencies
- Partner with leadership to shape the Technical Solutions strategy to enable the team’s largest Agency cohorts and most complex engagements
- Set clear goals and direction for the team and each individual; provide regular feedback on the associate’s performance
- Engage with Agency technical leads to collect product feedback and influence the development of new product features
- Collaborate with Partner Development Managers to establish business plan objectives and identify new growth opportunities
- Oversee product roadmap sessions driving prioritization for Walmart Connect features and work with internal stakeholders to accelerate time to support across Agencies
- Champion creative strategic thinking and put forward new topics of interest for the Agency business
- Monitor performance of Walmart Connect Products such as Sponsored Search and On-site/Off-site Display to help the team improve features adoption across new product releases
- Hire and retain top technical talent as the team scales, ensuring the growth of their careers and work engagement
Requirements
- 5+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
- 3+ years of people management experience, leading senior technical ICs
- Deep familiarity and established relationships with Agencies, Holding Companies, and Independent Agencies
- Strong knowledge of APIs and experience with retail media, social, programmatic, and CTV platforms
- Ability to identify and resolve problems proactively in a client-centric, fast-paced environment
- Strong written and verbal business communication skills, with ability to present to Sales teams and leadership
- Proven experience working with cross-functional stakeholders both internally and externally to meet common goals
- Bachelor's degree in Business, Analytics, Technology, or related field
- Direct work experience either in an advertising, marketing or related field
- Proven advertising tech knowledge and experience working specifically with Media agencies.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Tuition, books, and fees are completely paid for by Walmart for educational benefits.
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