Quality Assurance Specialist ensuring accuracy in customer and dealership communications. Develops quality scorecards and trainings while maintaining compliance and driving process improvements.
About the role
- Quality Assurance Investigator conducting investigations of significant events in Tech Ops. Supporting JetBlue’s CASS Program while collaborating with federal agencies and business partners.
Responsibilities
- The Quality Assurance Investigator conducts investigations of significant events (i.e, quality escapes, accidents, incidents and occurrences) that occur within Tech Ops and associated JetBlue Business Partners to support the Event Analysis Program as part of JetBlue’s Continuing Analysis Surveillance System (CASS) Program.
- Identify & manage all assigned Tech Ops significant events.
- Conduct Investigations of assigned significant events, quality escapes, accidents, incidents and occurrences throughout Tech Ops organization and associated JetBlue Business Partners.
- Facilitate accurate root cause determination; and when required, effective corrective action plans to mitigate risks.
- Provide extensive internal/external coordination and communication with appropriate JetBlue teams and associated JetBlue business partners.
- Conduct post significant events/quality escape investigations and prepare reports identifying possible root causes, hazards, ineffective risk controls.
- Assist in compliance reviews, general/safety risk assessments and other assessments to support Tech Ops and Safety management.
- Coordinate & liaise with Tech Ops & Safety Leadership, Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB) & similar agencies, aircraft manufacturers, JetBlue business partners & operators during investigations as required.
- Ensure investigation findings and reports are factual & accurate in support of JetBlue Leadership, decision makers, and involved parties.
- Support the JetBlue CASS as required by providing technical leadership in your area of expertise to complement the Safety Management System (SMS) design, maintenance and risk analysis.
- Responds promptly & manages Tech Ops significant event / quality escape investigations related in the JetBlue Event Management System and applicable internal databases.
- Produce daily, weekly, monthly and annual reports as necessary and directed by the Manager Quality Assurance/CASS.
- Maintain records of all investigation records in accordance with the JetBlue CASS Manual.
- Analyzes data from significant events, quality escapes, self-assessments, inspections and investigations to identify trends and recommend corrective actions.
- Perform periodic Follow-Up evaluations on corrective actions to ensure implementation and effectiveness.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
- Four (4) years of commercial aircraft (14 CFR Part 121 Air Carrier) Maintenance, Quality Control, Quality Assurance or applicable Military experience
- Thorough working knowledge of Federal Aviation Regulations
- Formal safety, accident or related investigation training
- Demonstrated ability to research and draft program policies, procedures, correspondence, technical reports and manuals
- Demonstrated knowledge of Microsoft Office programs (Outlook, Word, Excel, Access, PowerPoint)
- Available for short notice overnight travel (<50%) and extended periods of time
- Must be in possession of valid travel documents with the ability to travel in and out of the United States
- Ability to qualify and maintain Technical Operations skills, qualifications and training through JetBlue University (JBU) and/or business partner training
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located.
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
- and more.
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