Hardware Tester at STATSports testing, validating, and troubleshooting electronic hardware used by athletes. Collaborating closely with teams in a fast - paced environment to ensure product quality.
About the role
- Quality Assurance Specialist ensuring accuracy in customer and dealership communications. Develops quality scorecards and trainings while maintaining compliance and driving process improvements.
Responsibilities
- Monitor phone calls and written correspondence with customers and dealerships to ensure accuracy of departmental policies and procedures
- Help develop and implement quality scorecard documents
- Make recommendations on training materials when needed
- Review application documents received by third parties for accuracy prior to funding
- Assist in the development of quality assurance practices throughout the originations departments
- Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
- Review customer and/or dealership phone, chat, SMS, and email interactions
- Deliver regular QA score reports and a monthly QA score report to management
- Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
- Assist departments in maintaining compliance with all Federal and local regulations
- Assist in revisions of internal, departmental policy documents and training reference materials
Requirements
- Customer Service: 1 year
- High School Diploma or equivalent
- Interpersonal skills promoting a team environment
- Six (6) months experience in relevant position or equivalent preferred
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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