Associate Operations Director leading US fulfilment operations for Wild Cosmetics. Overseeing logistics execution across major retail channels and driving customer experience improvements.
About the role
- Operations Manager overseeing metrics and team performance in customer experience for TDCX, a global BPO. Driving improvements in service level, satisfaction, and quality across customer interactions.
Responsibilities
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations
- Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget
- Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals
- Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners
- Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer
- Navigating the team to ever changing landscape of the business by communicating and manage change
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Requirements
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
- Preferable with 3 - 5 years of working experience in the related field is required for this position
- Excellent understanding of contact centre operation
- Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
- Organizational and time management skills
- Effective facilitation skills in client and staff meetings
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Warehouse Operations Manager responsible for overseeing logistics operations at GXO. Ensure quality standards and effective team management in a 2nd shift role.
Warehouse Operations Supervisor ensuring efficient operations and team performance in Omaha's logistics sector. Supervising schedules and upholding quality service for a modern supply chain.
Senior Operations Supervisor overseeing logistics operations at GXO. Fostering employee engagement and ensuring adherence to company policies and safety standards while managing 1st shift operations.
IT Operations Engineer optimizing Microsoft 365 at a product - driven company with hands - on IT culture. Collaborating and solving real problems in IT operations.
Operations Manager leading a team in payroll services for clients at SD Worx. Ensure compliance and quality in managed services while fostering team development and client relations.
Quality Operations Process Specialist supporting process optimization and providing analytics in Quality Operations. Driving improvements through process mapping and collaboration with global teams.
Logistics Operations role at Applied Materials overseeing internal metrics and processes. Working with outsourced logistics providers and supporting continuous improvement initiatives.
Operations Coordinator handling people administration, event planning, and office management for a defense tech company. Supporting recruitment, compliance, and daily operations in a fast - paced startup environment.
Market Director overseeing the operational performance of multiple store locations. Fostering customer - centric culture and partnering with sales leadership for store efficiency.