Onsite Business Intelligence Program Manager

Posted 12 hours ago

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About the role

  • BI Program Manager driving analytics delivery and governance at TDCX. Supporting global teams and clients in the analytics platform using AI-powered insights.

Responsibilities

  • The BI Program Manager drives analytics delivery maturity, consulting and governance, with Acuity at the center of it all to support global teams and clients.
  • Own end-to-end program governance for analytics initiatives including planning, prioritization, QA, release cycles, usage and impact tracking.
  • Establish governance for analytics tools, data access, workflows and development standards.
  • Identify and resolve process gaps that create delivery bottlenecks or quality issues.
  • Translate business needs into clear analytics requirements and solution designs, lead requirements workshops and discovery sessions.
  • Review analytics outputs for user-centricity and alignment with business objectives before release.
  • Guide solution design and technical discussions with ability to drive problem-solving and troubleshooting with development team as needed.
  • Identify capability gaps and implement structured plans to uplift team delivery maturity and self-sufficiency.
  • Develop and execute change plans for analytics rollouts that should include impact assessments, communication, training, transition, and sustaining plans.
  • Build trusted relationships with stakeholders across functions and geographies; establish regular engagement cadences beyond ad-hoc interactions.

Requirements

  • Bachelor's degree or higher in Business Administration, Data Analytics, Data Science, Statistics, Information Systems, Economics, Social Sciences, or related fields
  • 5-8 years in analytics, BI, program management, or a combination; with a track record of improving delivery processes and team performance
  • Experience leading change management for analytics, data, or technology initiatives
  • Background in BPO, shared services, or an analytics center of excellence is an advantage.
  • Strong understanding of analytics tools and data structures.
  • The primary platform is Acuity, built on AI-powered analytics platform and GCP, experience with either ecosystem, or with Power BI within the Microsoft Fabric environment, is directly relevant
  • Excellent written and verbal English, digitally savvy and comfortable across modern collaboration platforms.

Benefits

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field

Job title

Business Intelligence Program Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

OnsiteSingapore

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