Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Leasing Manager responsible for creating a welcoming atmosphere and maximizing leasing success. Join CLS Living in fostering exceptional resident experiences within vibrant communities.
Responsibilities
- Deliver exceptional customer service and help to create a positive and welcoming atmosphere for residents.
- Drive leasing performance, supporting team development, and contributing to property success.
- Support the Property Manager in cultivating a motivated, high-performing team.
- Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
- Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
- Implement and monitor leasing goals, renewal programs, and resident retention strategies.
- Conduct outreach marketing on campus and with local businesses.
- Resolve resident concerns professionally and promptly.
- Maintain accurate and up-to-date records in property management software.
- Assist in achieving NOI targets through effective leasing and cost management.
Requirements
- Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing; or an equivalent combination of education and experience.
- Strong working knowledge of Microsoft Outlook, Word, and Excel.
- Experience with property management software, preferably Entrata.
- Familiarity with both market-rate and LIHTC programs is a plus.
- Understanding and adherence to Fair Housing and EEO laws.
Benefits
- Generous Paid Time Off (PTO)
- 401(k) with Company Matching
- Comprehensive Health, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Life Insurance & Parental Leave
- Employee Assistance Program (EAP)
- Relocation Assistance
- Professional Development & Advancement Opportunities
- Supportive, Fun, and Flexible Work Environment
- Access to an Unmatched Company Culture that values individuality and innovation
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