Community Engagement Manager at CCC Intelligent Solutions focusing on engaging local communities through philanthropic efforts and volunteer programs. Collaborating with cross - functional partners to build meaningful relationships in Chicago market.
About the role
- Community Liaison responsible for outreach and partnerships in healthcare, specifically catering to underserved populations. Focused on enhancing care management while driving referrals to Vynca's programs.
Responsibilities
- Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
- Drive referrals into Vynca care programs, primarily Enhanced Care Management
- Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
- Understand local market dynamics and agency strengths.
- Develop and execute strategic marketing plans.
- Identify and communicate cultural issues affecting members.
- Track sales activities and conduct presentations.
- Support community events and maintain high customer service standards.
- Serve as a liaison between patients and practices.
- Strengthen referral partnerships through outreach efforts.
Requirements
- 2 years of experience in healthcare sales or at a community-based organization required
- Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required.
- Experience working with underserved communities and in healthcare
- Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
- Experience working in a CRM, Salesforce experience preferred
- Must possess strong organizational skills
- Ability to work independently
- Proficient with Microsoft and Google applications
- Strong communication, speaking, and presentation skills
- Strong motivational skills, including conflict/dispute resolution techniques
- Must have access to a reliable internet connection
- Valid driver's license and reliable, insured, and registered automobile
- Bilingual (English/Spanish), highly preferred
Benefits
- medical, dental, and vision insurance
- income protection benefits
- flexible PTO
- company holidays
- 401k
- access to other wellness benefits
- mileage reimbursement will be provided per IRS guidelines
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