Head of Customer Supply Chain leading and optimizing operations across EU markets for Joseph Joseph. Ensuring excellence in order management, logistics, and customer service levels.
About the role
- Supply Chain Manager overseeing operations and strategic planning in the healthcare sector at Voy. Critical role in developing and scaling supply chain and procurement function.
Responsibilities
- Work with the Supply Chain Director to develop and execute long-term supply chain strategies aligned with the business, balancing cost efficiency, service levels, and risk mitigation.
- Monitor stock levels and supply performance, working with external suppliers and internal category teams to ensure appropriate stock cover is in place.
- Own key supplier and logistics provider relationships, negotiate contracts, and ensure adherence to service and compliance standards.
- Identify vulnerabilities in the supply chain and develop contingency plans to mitigate disruptions.
- Work with internal clinical and category teams to identify and develop new treatment offerings and lead sourcing of the relevant medications and products.
- Coordinate and execute process improvement initiatives across procurement, logistics, demand planning, and inventory management to increase reliability and reduce waste.
- Partner with Finance, Operations, Product, and Commercial teams to ensure alignment of supply chain priorities with broader business goals and to collaborate on cross functional projects.
- Drive initiatives to increase supply chain sustainability, leveraging digital tools, automation, and new business models.
Requirements
- Required 5+ years of experience in supply chain, operations, or consulting.
- Detailed understanding of end-to-end supply chain processes including sourcing, supplier management, logistics, planning, and fulfillment.
- Clear communication and excellent stakeholder management skills, with the ability to influence at all levels.
- Excellent analytical, problem-solving, and data modeling skills; proficiency in Excel and familiarity with ERP or supply chain planning systems.
- Proven track record of leading cross-functional projects and implementing process improvements.
- Proven track record of identifying and implementing process improvements or other business improvement opportunities.
- Experience managing supplier relationships and negotiating contracts.
Benefits
- Share options
- Private medical insurance
- Gym & wellness benefit with Wellhub
- Hybrid role based in London Bridge 3 days a week with lunch once a week
- Cycle to work scheme
- Electric car scheme
- 25 days holidays and generous parental leave & flexible working policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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