Analista de Garantia Pleno na Volkswagen Group Services, analisando e liberando processos de garantia. Cadastre-se para atuar em uma empresa do Grupo Volkswagen em um modelo híbrido.
Responsibilities
Perform analyses and approve warranty processes/requests;
Provide documentation for warranty/courtesy repairs;
Assess and advise dealerships regarding warranty processes and related performance;
Analyze and statistically monitor warranty payments and discuss findings with technical teams;
Participate in monthly meetings with the BackOffice team regarding top items;
Prepare management reports on results and KPIs;
Process warranty credits and debits;
Support dealerships with questions about warranty processes;
Perform analyses and post debits for parts involved in repairs;
Analyze and handle repairs WITHOUT parts replacement;
Review suppliers' special requests regarding chargeback debits;
Maintain data to ensure correct processing and issuance of credit postings to dealerships and suppliers related to chargeback billing;
Prepare management reports for warranty payments and supplier chargebacks;
Provide support for Technical Factor analysis together with suppliers and internal departments.
Requirements
Technical or higher education completed in Administration, Accounting, Economics, Engineering, or related fields;
Intermediate knowledge of Microsoft Office, especially Excel and PowerPoint;
Desired: Experience in the automotive sector;
Intermediate to advanced English;
Knowledge of Power BI.
Benefits
Food allowance (Vale Alimentação)
Meal voucher (Vale Refeição)
SulAmérica Health Plan
SulAmérica Dental Plan
Life insurance
Childcare assistance
Wellness program (Wellhub/Gympass, Conexa and Psicologia Viva)
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