About the role

  • Analyst overseeing warranty management processes for Volkswagen Group Services with hybrid working model. Requires automotive sector experience and technical skills in Office and Power BI.

Responsibilities

  • Monitor and manage billing and chargebacks related to parts and labor performed under warranty and courtesy repairs, and issue a monthly control report;
  • Perform parts inventory, comparing paid parts with received parts;
  • Review SGs (Warranty Requests) to ensure correct billing of amounts involved in the processes;
  • Communicate with dealerships and generate control reports;
  • Post debits for irregular processes in internal/proprietary systems;
  • Respond to and support dealerships via Salesforce.

Requirements

  • Completed technical or higher education in Administration, Accounting, Economics, Engineering, or related fields;
  • Intermediate to advanced knowledge of the Microsoft Office suite, especially Excel and PowerPoint;
  • Experience in the automotive sector.
  • Desired:
  • Experience in the automotive sector;
  • Intermediate English;
  • Knowledge of Power BI.

Benefits

  • Food Allowance
  • Meal Voucher
  • SulAmérica Health Insurance
  • SulAmérica Dental Plan
  • Life Insurance
  • Childcare Assistance
  • Wellness Program (Wellhub/Gympass, Conexa and Psicologia Viva)
  • Private Pension Plan
  • Profit Sharing (PLR)
  • Partnership for discounts at pharmacies

Job title

Junior Warranty Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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