Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Join as a Provoker for corporate education at VOKE, fostering leadership skills through training and development in a collaborative atmosphere.
Responsibilities
- If you share our purpose, are hungry for challenges, and want to collaborate with an open mindset in a team-oriented, collaborative environment where everyone acts like an owner, follows through to completion, and doesn’t take shortcuts, your place is here!
- Come join us on the journey as a Provoker — the time to start is now!
Requirements
- Bachelor's degree required in Administration, Human Resources Management, Psychology, or other related fields
- Experience in knowledge management focused on leadership and soft skills
- Experience delivering training for employees in leadership roles
- Desired: Intermediate proficiency in Microsoft Office
- Desired: Knowledge of instructional design
Benefits
- Meal Allowance or Food Voucher – to keep you energized.
- Health and Dental Insurance – because health is a priority.
- Life Insurance – for your safety and peace of mind.
- Birthday Day Off – so you can enjoy your special day.
- Profit Sharing (PLR) – when the company wins, you win too!
- Commuter Allowance – to get to the office
- Zenklub – supporting mental and emotional health, including consultations with nutritionists
- Wellhub – to balance body and mind with physical activities
- OnHappy – for enjoying weekends, holidays, or vacations
- Edu-k – a content platform for your development
- Leadership Academy – internal training to prepare you for leadership
- Galena – a platform offering courses from the country’s leading educational institutions
- Childcare Assistance – support for the little ones’ early steps
- Mais Família – remote work for mothers until the baby is 12 months old and for fathers during the first month
- Dependent Allowance – special benefit for children with disabilities
- Happy Kids – a celebratory moment in our office prepared with care for children up to 10 years old
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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