Investigation Analyst in Provider Risk at Manulife focusing on fraud prevention, detection, and investigation in the healthcare sector, working with internal teams and stakeholders.
About the role
- Insurance Risk Associate at Voi Technology ensuring reliable reporting and strong governance in global insurance programs. Coordinating with insurers and supporting claims across multiple insurance lines.
Responsibilities
- Support the day-to-day administration of global insurance programs across multiple insurance lines
- Maintain accurate insurance documentation, compliance records, and defined insurance processes
- Coordinate with insurers, brokers, and external partners to support renewals, audits, regulatory submissions, and continuous coverage
- Maintain claims logs and support claims processing, escalations, and follow-ups across all insurance lines
- Track actions and deadlines, and validate claims-related invoices, deductibles, and settlement records
- Support claims trend analysis and prepare structured inputs for reporting and decision-making
- Maintain insurance data repositories and internal tracking systems, ensuring accurate and audit-ready information
- Produce recurring reports on claims trends, open cases, and key performance indicators
- Support dashboards, data visualisations, and improvements to data quality, reporting structures, and workflows
- Prepare insurance documentation for tenders, contracts, and regulatory requirements, including certificates
- Assist with policy wording reviews and flag potential issues to senior insurance stakeholders
- Act as an operational point of contact for internal teams requiring insurance support
- Prepare meeting materials, summaries, and reports, and maintain SOPs and internal process documentation.
Requirements
- 2–4 years of professional experience in an insurance context (claims, underwriting, broking, or insurance operations)
- Good knowledge of insurance lines, claims processes, policy documentation, and regulatory requirements
- Strong attention to detail and experience maintaining accurate, structured data and records
- Analytical and reporting skills, including tracking claims, analysing trends, and validating financial data
- Proactive, solutions-oriented mindset and willingness to learn new systems and insurance concepts
- Experience supporting workflow improvements, knowledge management, or data quality initiatives
- Proficiency in Excel and Google Sheets
- Experience with BI or data tools (e.g. Metabase, Snowflake, Steep, Tableau) is a plus
- Experience working with insurers, brokers, or third-party claims handlers is advantageous
- Fluent English required; Swedish is highly desirable.
Benefits
- Join the #1 micromobility company in Europe and one of the fastest growing scaleups
- Get “skin in the game” through our employee options program
- Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
- Work from our dog-friendly office in Stockholm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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