Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
VK
Hybrid IT Support Specialist, Helpdesk – First-Level Support
Posted 4 weeks ago
About the role
- IT Support Specialist providing first-level support for IT issues both remotely and on-site at Vogelsang GmbH. Involves problem analysis, ticket documentation, and collaboration with the IT team.
Responsibilities
- Assist users with everyday IT questions remotely and on-site
- Receive and handle support requests via phone, e‑mail and ticketing system
- Analyse, classify and resolve incidents at the first‑level support
- Handle support cases independently or in close cooperation with the IT team at the main site
- Document all support cases thoroughly in the ticketing system
- Help users with questions about standard software, hardware and common workplace devices (e.g., printers, networks, workstation PCs)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant for Computer Science, IT Systems Management, IT Business Administration or a comparable qualification — career changers with strong IT skills are welcome
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident user of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, notebooks, printers) and general understanding of IT infrastructures
- Strong service and customer orientation, good communication skills and enjoyment in working with end users
- Good written and spoken German and English skills
- Structured, solution‑oriented working style and willingness to learn new topics
Benefits
- 6 weeks of well‑deserved annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13 monthly salaries plus an annual bonus
- Contributions to company pension plans
- Optional net salary optimisation with an Edenred prepaid card
- Hansefit discounts and other offers via Corporate Benefits
- Company health management programme
- Bicycle leasing scheme
- Free water and coffee
- A modern workplace with up‑to‑date hardware and software
- Individual training opportunities through our in‑house academy
- Intensive and personal onboarding
- Company events such as team outings, summer parties and Christmas celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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