Analista de Educação Profissional III at Grupo Boticário creating content and training for beauty professionals. Managing educational initiatives connecting digital strategy and hands - on experience.
About the role
- Customer experience analyst at GOL improving client journeys and analyzing channels' performance. Contributing to data-driven decisions and reporting on key metrics in hospitality.
Responsibilities
- Manage and analyze the performance of reputational channels (Reclame Aqui, Consumidor.gov, ANAC platform, Procon) for the GOL, GOLLOG, Smiles and Smiles Viagens brands, as well as social media channels;
- Perform data analysis and build reports to support decision-making;
- Map processes, identify opportunities and lead improvement initiatives, analyzing Level I and II channels;
- Contribute to improving the customer journey with a critical perspective, analytical grounding and a focus on results;
- Solid experience with reputational channels and social media;
- Ability to develop presentations and structured materials;
- Strong analytical capability and command of metrics, processes and indicators.
Requirements
- Bachelor's degree completed: Administration, Quality, Marketing, Law or related fields;
- Advanced Excel and PowerPoint skills; ability to build presentations;
- Knowledge of customer experience and contact center operations (voice, chat and WhatsApp);
- Critical data mindset (not only consolidating, but interpreting data);
- Availability for travel and flexible working hours;
- The following are a plus:
- Postgraduate degree;
- English or Spanish language skills are a differential.
Benefits
- Health insurance
- Dental insurance
- Group life insurance
- Meal allowance
- Food allowance
- Transportation allowance
- Gympass or Totalpass
- Partnership club with hundreds of partner companies
- Birthday day off
- Profit-sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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