Senior Claim Analyst ensuring compliant, high-quality claims management for Accident & Health and Motor sectors at QBE. Leading teams and collaborating with stakeholders for enhanced efficiency.
Responsibilities
Lead strategic oversight to overall claims journey of both lines of business ensuring compliance
Provide technical support to the team on complex cases, manage escalation cases
Perform quality assurance on open files to ensure accuracy in claim processes
Collaborate with Recovery team in updating recovery identifier and secure documentation to improve the chances of recovery
Manage relationships and performance of third-party administrators, surveyors, adjusters, lawyers and motor workshops to ensure quality performance
Identify, recommend and implement automation opportunities to improve efficiency, consistency and accuracy
Adopt data analysis to support decision making process, identify trends and provide insights back to the business
Assist in UAT and system upgrades to ensure claims scenarios are thoroughly considered and adequately tested
Performance management and team development
Requirements
5 to 7 years of experience claims handling on A&H and Motor, with previous experience in supervisory/mentoring role
CGI/ACII certification or equivalent
Strong focus on first resolution and customer focused.
Strong knowledge in motor insurance law/processes
In-depth knowledge in group medical claims, technical claims handling
Proficiency in MS office and claim management systems
Technology: strong believer in AI-enabled culture and keen to explore technological advancements mindset
Benefits
Flex and hybrid working options
Work from home policy
Paternity leaves matching with maternity leave
Well-being programs
Pensions
Medical benefits
Globally, access to online learning via LinkedIn Learning
On top of annual leaves, 3 additional days off (Family care leaves)
Study leave
Marriage leave
Internal Appreciation program with points to redeem nice merchandize and life experiences
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