Onsite Senior Claim Analyst, Non-Marine

Posted 1 minute ago

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About the role

  • Senior Claim Analyst ensuring compliant, high-quality claims management for Accident & Health and Motor sectors at QBE. Leading teams and collaborating with stakeholders for enhanced efficiency.

Responsibilities

  • Lead strategic oversight to overall claims journey of both lines of business ensuring compliance
  • Provide technical support to the team on complex cases, manage escalation cases
  • Perform quality assurance on open files to ensure accuracy in claim processes
  • Collaborate with Recovery team in updating recovery identifier and secure documentation to improve the chances of recovery
  • Manage relationships and performance of third-party administrators, surveyors, adjusters, lawyers and motor workshops to ensure quality performance
  • Identify, recommend and implement automation opportunities to improve efficiency, consistency and accuracy
  • Adopt data analysis to support decision making process, identify trends and provide insights back to the business
  • Assist in UAT and system upgrades to ensure claims scenarios are thoroughly considered and adequately tested
  • Performance management and team development

Requirements

  • 5 to 7 years of experience claims handling on A&H and Motor, with previous experience in supervisory/mentoring role
  • CGI/ACII certification or equivalent
  • Strong focus on first resolution and customer focused.
  • Strong knowledge in motor insurance law/processes
  • In-depth knowledge in group medical claims, technical claims handling
  • Proficiency in MS office and claim management systems
  • Technology: strong believer in AI-enabled culture and keen to explore technological advancements mindset

Benefits

  • Flex and hybrid working options
  • Work from home policy
  • Paternity leaves matching with maternity leave
  • Well-being programs
  • Pensions
  • Medical benefits
  • Globally, access to online learning via LinkedIn Learning
  • On top of annual leaves, 3 additional days off (Family care leaves)
  • Study leave
  • Marriage leave
  • Internal Appreciation program with points to redeem nice merchandize and life experiences

Job title

Senior Claim Analyst, Non-Marine

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

OnsiteSingapore

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