SOC Analyst monitoring security events and responding to incidents at Junglee Games. Collaborating on security protocols to ensure protection of digital assets.
About the role
- Lead the Local Vodafone Business Service Operations Centre in Athens, Greece. Focus on delivering managed security, cloud, and SaaS services with operational excellence.
Responsibilities
- Design, build & operate the Local Vodafone Business Service Operations Centre (Local VB SOC) located in Athens.
- Build the technical and human infrastructure needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence.
- Deliver, maintain and safeguard clients’ digital assets and exceed customer needs and requirements.
- Provide efficient, innovative and leading-edge technical guidance and strategic vision to define, build and scale the Local VB SOC.
- Build, lead and develop a team of security, cloud and SaaS specialists to deliver state-of-the-art managed, professional and consultancy services.
- Accountable for the end-to-end setup and delivery of the Local VB SOC in Greece, working in partnership with the Central VB SOC and other local VB SOCs, local Vodafone Business and Technology functions.
- Manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.
Requirements
- Deep understanding of operational concepts and procedures within managed services, with focus in managing and responding to security incidents and service faults.
- Experience in managing managed service projects and teams.
- Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
- Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service.
- Experience in setting up new technology/infrastructure to serve a new service portfolio.
- Excellent leader of people with ability to build relationships, engage and inspire.
- Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
- Greek as native language to assist customers during security incidents.
- Fluent in English as a working language to interact with other teams and read documentation and work with systems and platforms.
Benefits
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, gym and parking
- Special employee offers and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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