Manager of BI - Analytics and Insights leading a high performing team at PG&E. Responsible for translating compliance and operational data into actionable insights.
About the role
- Incident Management Specialist overseeing IT application defects, incidents, and escalations. Ensures timely resolution, root cause analysis, and implementation of corrective measures to maintain system reliability.
Responsibilities
- Act as the escalation point for problem and incident records in BMC Remedy, ensuring accurate documentation and continuous improvement of known error and solution databases.
- Analyse technical issues, identify impacted teams, and coordinate resolution efforts across multiple technical domains.
- Prepare and communicate detailed incident reports, including timelines, root cause analysis, and preventive measures.
- Generate KPI-based reports to monitor incident management performance and system quality.
- Drive continuous improvement initiatives for incident management processes, ensuring compliance with SOX and adherence to documented guidelines.
Requirements
- Proficient in BMC Remedy and experienced in ITIL-based incident management processes.
- Strong background in infrastructure services, software, hardware, and networking (Cisco, GSM, HSPA, LTE, CCNA).
- Excellent communication skills with fluency in German and English.
- Skilled in coordinating technical teams and moderating resolution sessions.
- Ability to identify and document workarounds, defects, and implement modifications to IT systems.
Benefits
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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