Transmission Line Engineer designing high - voltage overhead and underground transmission systems for leading utilities. Involves project management, engineering analyses, and technical compliance to standards.
About the role
- As a Technical Support Engineer at Vodafone, you will provide support to enterprise customers. Troubleshooting technical issues, coordinating services, and ensuring quality and availability of connections.
Responsibilities
- The scope of the role is to provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers.
- Troubleshoot and resolve customer technical issues which arise after service activation.
- Perform all required actions to support Legacy Services to customer.
- Organize field technician visits to customer premises in order to perform all appropriate actions.
- Perform Services Proactive Monitoring and run health checks.
- Send technical incident reports to Business customers.
Requirements
- Technical education with qualifications in telecommunications, electronics, and computing.
- Excellent knowledge of LAN and WAN network topologies at layers 1,2 and 3 of the OSI model.
- Ability to debug TCP/IP suite protocols.
- Knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
- Cisco (CCNA, CCNP, etc) or SDWAN certifications will be considered as an asset.
- A good command of written and spoken English.
Benefits
- Award-winning work environment - certified #1 Top Employer in Greece
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
- Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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