Hybrid SRE Consultant, IT Operations Support, AI Technologies – Women Only

at Vivo (Telefônica Brasil)

• Job title: SRE Consultant, IT Operations Support, AI Technologies – Women Only
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Python
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Technical Consultant in SRE and AI operations at Vivo, leading critical incident resolution and promoting engineering best practices.

Responsibilities

• **Role Mission**
• Be the technical reference that connects **operations, SRE and AI**, leading the resolution of complex incidents, driving continuous improvements and promoting modern engineering, automation and governance practices. A strategic role for those who enjoy **solving hard problems**, **innovating** and **directly impacting the customer experience**.
• **Main Responsibilities**
• Lead technical guidance for teams and cross-functional groups in high-criticality environments.
• Perform deep diagnostics and troubleshooting on systems, pipelines, AI models and intelligent agents.
• Act in response to critical incidents, conducting RCAs, defining action plans and ensuring permanent fixes.
• Design and evolve monitoring, observability and governance processes (ITIL, SRE, AIOps).
• Integrate agents and models with observability platforms and corporate tools.
• Produce technical analyses, post-mortems, executive insights and continuous improvement recommendations.
• Act as a transformation agent, spreading SRE culture, automation and operational excellence.
• Collaborate with vendors, internal areas and engineering teams to ensure platform stability and continuous evolution.

Requirements

• **Desired Knowledge and Competencies**
• Expertise in troubleshooting and root cause analysis (RCA).
• Advanced fundamentals of LLMs, agents, embeddings, governance and model lifecycle.
• SRE practices: reliability, MTTD/MTTR, automation, incident response.
• Modern observability (OTel, metrics, structured logs, dashboards).
• Technical leadership, executive communication and ability to work under pressure.
• Experience with complex IT environments, Telecom or Financial sectors.
• Advanced English or Spanish.
• Desired: Agile, DevOps, CI/CD, ServiceNow, Dynatrace, AIOps, Python, Cloud.
• **What we’re looking for in the ideal candidate**
• Someone who combines an **analytical mindset**, a **hands-on attitude**, a thirst for knowledge and a passion for solving complex problems. A professional who navigates well between **technology, operations and business**, enjoys transforming environments, enabling teams and delivering consistent results.

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform with multiple categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health care, dental care and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo 5G!
• An exclusive offer from Vivo, with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or Performance-Related Pay (PPR);
• Plan your future through a Private Pension Plan;
• Have children? You will be entitled to a subsidy to help with school, daycare or babysitting expenses;
• Work in an environment that respects your personality, your style of dress and the way you are, where you can be authentic. #BeYourself
• Work remotely up to 2 days per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteering programs so you can help transform the world;
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad—we are present in more than 17 countries! #VivoMyCareer
• Benefit from a range of initiatives to improve your physical, emotional and social health! We have the #VivoWellbeing program that encourages our team to adopt healthy habits and improve quality of life!