Service Desk Analyst providing first level customer support in a 24/7 environment handling incidents and service issues. Role involves 4 on 4 off Night Shifts with some opportunity for remote work post - training.
About the role
- Senior System Analyst at Vivid leading solutions for banking and payments domains. Engaging with cross-functional teams to drive technical initiatives and manage integrations.
Responsibilities
- Lead analysis for complex, integration-heavy initiatives across core banking and payments domains
- Design technical solutions together with the development team – APIs, data models, integration flows, and business processes
- Develop and maintain clear technical specifications, system documentation, and integration contracts for development teams
- Collaborate with Product, Finance, Compliance, and external partners to translate business and regulatory requirements into actionable technical plans
- Investigate and resolve production issues: trace transactions, analyze data, coordinate with support and operations teams to find root causes and fix them
- Participate in the full product lifecycle – from discovery and solution design through delivery, testing, and post-launch support
- Continuously identify opportunities to optimize processes, improve system interactions, and reduce manual work for operations and finance teams
Requirements
- 4+ years of experience as a System Analyst or in a similar role (technical project manager, solution analyst)
- Financial services background – banking, payment processing, or fintech; experience with core banking systems, payments, or card processing is a strong advantage
- Confident SQL skills – enough to independently pull data, investigate incidents, and validate system behavior
- Practical experience leveraging AI coding assistants (e.g., Cursor, Claude Code)
- Solid understanding of system architecture patterns: microservices, REST/gRPC APIs, relational databases, asynchronous flows (Kafka or similar)
- Ability to read and understand database schemas, API contracts, JSON/proto files, and technical documentation
- Strong architectural visualization and documentation skills (UML and Mermaid)
- Experience leading integrations with external partners or complex cross-system projects
- Strong sense of ownership – you proactively drive initiatives forward, dig into problems independently, and take responsibility for outcomes
- Fluent English, both written and spoken.
Benefits
- Hybrid model or fully remote outside office locations
- Support relocation to Cyprus (visa, package)
- Competitive salary and benefits package (depending on location)
- Dedicated learning budget for professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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