Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.
About the role
- Network Support Engineer responsible for monitoring broadband networks and hotline support for telecommunications. Collaborating with providers for installation and infrastructure issues in a hybrid environment.
Responsibilities
- Überwachung von Breitband-Netzwerken
- telefonischer Ansprechpartner (Hotline-Betrieb) vorgelagerter Dienstleister
- Installation, Konfiguration und Inbetriebnahme von Breitband-Netzelementen
- Koordination vorgelagerter Dienstleister bei der Entstörung von Netzelementen und -infrastruktur
- Überwachung interner Server
- Arbeit im attraktiven Schichtdienst
- Rufbereitschaftsdienst
Requirements
- Ausbildung zum Fachinformatiker:in Systemintegration bzw. eine vergleichbare technische Ausbildung
- Erfahrung im Bereich Routing, Switching und im Betrieb von Netzwerkinfrastrukturen
- Kenntnisse im Bereich Netzwerkprotokolle wie Ethernet, IPv4, IPv6, ISIS, BGP, MPLS, PPP, L2TP, RADIUS
- Netzelemente von Cisco, Juniper und Nokia
- gute Kenntnisse und Praxiserfahrungen in den Betriebssystemen UNIX/Linux
- proaktive und verantwortungsbewusste Arbeitsweise
- kontakt- und kommunikationsfreudig
- sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
Benefits
- 30 Tage Urlaub + 2
- diverse Fort- und Weiterbildungsmöglichkeiten (Trainings, Zertifizierung etc.)
- Freiraum und Mitgestaltungsmöglichkeiten
- schnelle Prozesse durch kurze Kommunikations- und Entscheidungswege
- flexible und hybride Arbeitsweise (bis zu 3 Tage von zu Hause)
- freie Hardwarewahl
- Zuschuss für's Jobticket, e-Bike/Car Leasing und für sämtliche Sportangebote
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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