Staff Design Program Manager at Etsy driving operations for UX Foundations team. Blending program management and strategic impact to optimize design systems and content strategy across product teams.
About the role
- Onsite Health Coach & Wellness Program Manager developing client relationships to improve health outcomes. Managing onsite wellness programs and educational initiatives across multiple shifts and modalities.
Responsibilities
- Collaborating and developing relationships with clients and members
- Onsite event planning, ongoing education, outreach, coordination with client admin team and engagement with Vitality program
- Develop and maintain an excellent working relationship with clients, vendors, brokers, and internal teams
- Providing superior client education, engagement and customer service while improving member health outcomes
- Partnering with internal Wellness Strategy Manager to deliver superior client experience, according to defined KPIs
- Incorporating multifaceted skillsets to deliver and drive engagement with Vitality services/products according to defined protocols
- Deliver upon all phases of the relationship – enrollment, assessment, ongoing participation, and engagement
- Empowering behavior change skill development within participants to increase their ability to self-manage their health and wellbeing lifestyle behaviors
- Direct impact engagement through performing client specific outreach and coaching, using various modalities and technologies
- Serving as internal liaison for client group; participating in both in-person and virtual initiatives to support client and member experience and health program delivery
- Assisting with client-specific requirements and impelling participants to complete activities on schedule as required
- Facilitating successful coaching experiences, with success defined through engagement, impact and satisfaction measures
- Addressing social determinants of health and other wellbeing opportunities
- Entering health data into documentation systems to ensure accurate and timely reporting
- Managing a flexible work schedule to meet client needs across multiple shifts
- Engaging identified populations to promote wellbeing programs and activities using appropriate outreach strategies
- Maintaining and remaining up to date with current coaching standards and continuing professional development
- Collaborating with leadership to meet or exceed productivity and team KPIs
- Demonstrating strong executive function skills by effectively prioritizing tasks, managing competing deadlines, and maintaining organization
Requirements
- Bachelors Degree in health related field (Nutrition, Exercise Physiology, Public health)
- Wellcoaches' Certification in Health Coaching/Health & Wellness Coaching
- 3+ years of relevant professional coaching experience, including onsite wellness coordinator experience
- Experience with Cognitive Behavioral Coaching
- Comfortable managing a large population with various acuity levels
- Willingness to travel to 12 client sites, accommodating various non business hours as client needs dictate including some holidays, evenings, and weekends
- Strong time management and organization skills
- Experience facilitating educational sessions, both in person and virtual, one to one or group settings
- Ability to deliver content in an engaging way and adapt to audience needs and/or questions
- Knowledge of health plans and the insurance industry
- **Preferred:**
- National Board Health and Wellness Certified
- Bilingual
Benefits
- Medical, Dental and Vision
- 401(k) with company match
- Company paid Life, AD&D Short and Long term disability insurance
- Generous PTO, Holidays and Summer Fridays
- 100% paid parental leave
- Hybrid Work
- Wellness Resources
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