Install, support, and maintain Vision RT product range
Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
Provide reactive breakdown support (remote and on site)
Provide planned maintenance/ upgrade support (remote and on site)
Plan and perform installations in line with Vision RT installation processes & procedures
Liaise with customers and our installers
Travelling to different hospitals throughout the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs.
Requirements
Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
Comfortable interfacing with clients and other stakeholders at all levels of their organization
Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
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