Analyst supporting international clients with strategic recommendations in the Sports & Entertainment sectors. Involves project studies, data analysis, and collaboration with brand experience teams.
About the role
- IT Analyst II responsible for support, design, and development of Information Systems at Versant Power. Ensuring efficient operations and compliance with internal audit requirements.
Responsibilities
- The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems.
- Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools.
- Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems.
- Provide assistance to internal customers by providing reports, queries, data analyses, problem analysis and problem resolution.
- Supports synchronization of data between GIS/CIS/AMI/MDM.
- Develops and maintains necessary working relationships with external service providers, vendors and other support personnel to resolve issues and ensure efficient operations.
- Provides documentation/project tracking and management reporting to support the department's work plan.
- Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management.
- Complies with internal audit requirements, test policies and change control processes.
- Actively participates in CIS Team meetings and contributes to the decision-making processes.
- Participates in after-hours call out for application support.
Requirements
- Must have a degree in Computer Science or equivalent, with a minimum of five (5) years of experience in a client-focused IT support role.
- Must have a working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems.
- Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL.
- Strong experience writing SQL required, experience with PL/SQL preferred.
- Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus.
- Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision.
- Project Management experience is a plus.
- Must possess excellent written and oral communication skills.
- Experience working with MS Office applications, specifically Word and Excel, MS Project a plus.
- Valid driver's license required.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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