Lead Software Engineer at GM Financial overseeing software development and team collaboration in AI technology. Engage in multi - developer projects and continuous improvement practices.
About the role
- Principal Engineer at Verizon leading design, development, and support of Wholesale suite of applications. Collaborating with resellers and internal teams to ensure customer experience and system compliance.
Responsibilities
- Leading discussions with the business and resellers to determine the requirements and design of large-scale software systems and services.
- As a technical and functional Domain expert, you will be responsible for building mission critical solutions for Wholesale channels and internal Verizon business users.
- Assessing the solution's compliance and consistency with all established Reseller agreements and contracts.
- Determining the structure, design, and scope of the Wholesale systems with a deep understanding of enterprise application architecture.
- Being responsible for performance tuning of mission critical applications to ensure Reseller SLAs are met.
- Identifying and proposing technical solutions in high-pressure situations.
- Supporting the production rollout of enhancements, including validation and resolution of post-production issues.
- Engaging with both internal and external stakeholders, Vendor partners and business teams.
- Troubleshooting, Debugging and triaging customer issues.
- Partnering with key cross-functional stakeholders including Wholesale, Revenue Assurance, Finance, Network, GTS, and external customers.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience required.
- Experience in programming, Operational support, Database Technologies with large database (250 TB+).
- Experience with strong Oracle PL/SQL: packages, procedures, functions, triggers, views, complex SQL, performance tuning.
- Experience with Unix/Linux, Perl, Shell scripting.
- Telecom experience especially with Billing applications.
- Experience in Cloud technologies especially Oracle Cloud.
- Experience in JAVA/J2EE technologies.
- Experience in using AI tools - CoPilot, Generative AI and Agentic AI.
- Experience with Operations & support: incident triage, RCA, SLAs, monitoring tools.
- Knowledge of information systems.
- Agile Software development process & applicable methodologies.
- Excellent verbal and written communication skills.
- Experience in CI/CD pipeline and DevOps tools.
Benefits
- medical, dental, vision
- short and long term disability
- basic life insurance
- supplemental life insurance
- AD&D insurance
- identity theft protection
- pet insurance
- group home & auto insurance
- matched 401(k) savings plan
- company paid holidays
- personal days
- paid parental leave
- adoption assistance
- tuition assistance
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