Account Manager handling existing and new client relationships in London's Specialty Insurance market. Collaborating with teams to meet client needs in managing the Whitespace Platform.
Responsibilities
Responsible for managing existing client relationships to ensure high retention, client satisfaction, and growth.
Development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board.
Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform.
Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.
Requirements
Experience in a London specialty/wholesale insurance market
Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
Delivering client-focussed solutions to customer needs
Experience of using Whitespace would be a plus
Strong verbal and written communication skills
Excellent listening, negotiating and presentation skills
Understanding of stakeholder management
Intermediate understanding of the risk placement process between brokers and carriers
Solid experience with CRM software and MS Office
Understanding of insurance acronyms and terminology
Broad understanding of the London Insurance Market
Entry level understanding of the global Insurance Industry
An interest in technological advances in Insurtech
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