Analyst responsible for installing and maintaining IT infrastructure at Celestica. Ensuring the reliability and security of IT operations in Laem Chabang, Thailand.
About the role
- Help Desk Technician providing technical support to employees at Veracity Insurance. Troubleshooting IT issues across devices and applications to ensure smooth operations.
Responsibilities
- Serve as the first point of contact for IT support via phone, email, and in-person, handling both remote and on-site requests
- Troubleshoot and resolve issues with Windows, macOS, office applications, and related performance, audio/visual, or connectivity problems
- Record, track, and manage support requests in the ticketing system, ensuring timely resolution or escalation to the IT System Administrator
- Manage user accounts, email, permissions, and access in accordance with company policies
- Deploy, configure, and maintain computers, peripherals, mobile devices, and related hardware
- Support network access, VPN connectivity, and basic troubleshooting of wired and wireless issues
- Educate employees on IT tools, best practices, and security policies to promote effective and secure technology use
- Monitor systems, track assets, and maintain accurate documentation of equipment, licenses, and support procedures
- Coordinate with external vendors for hardware repairs, software support, or escalated troubleshooting
- Recommend improvements to IT processes and service delivery
- Remain available for on-call support as needed to ensure business continuity
Requirements
- A+ Certification (or equivalent) required; additional IT certifications are a plus
- 2+ years of experience in a help desk or technical support role
- Proficiency with Windows, macOS, computer systems, mobile devices, and basic networking
- Familiarity with ticketing systems and cloud-based applications such as Microsoft 365 or Google Workspace
- Strong problem-solving, communication, and customer service skills, with the ability to prioritize tasks in a fast-paced environment
- High school diploma or GED required, associate’s or bachelor’s degree in IT or a related field preferred
Benefits
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
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