Autonomy Systems Engineer at Caterpillar Inc. focusing on developing autonomous machine systems and requirements. Collaborating with global teams to ensure system integration and validation in engineering product development.
About the role
- Analista de Sistemas PL responsible for managing Zendesk platform and aligning technological solutions to organizational goals. Involves process analysis for automation identification and system integrity.
Responsibilities
- Manage the Zendesk environment, including creating and maintaining forms, custom fields, triggers, and automations
- Prepare technical and functional documentation for new support flows and submit them for approval by the business areas
- Support the development team in integrating Zendesk with other systems (such as Salesforce or legacy systems)
- Interact with internal stakeholders to gather requirements and detail new functionalities
- Validate system update bulletins and keep user manuals up to date for operations
Requirements
- Bachelor's degree (IT, Digital Marketing, or related fields)
- Experience in systems analysis or CRM administration
- Postgraduate degree in IT Management, Data, or Process Management (preferred)
- Experience with Zendesk (preferred)
- Spanish and/or English (preferred)
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Meal allowance
- On-site cafeteria
- GymPass
- Access to the Optum platform
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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