System Specialist Operations conducting 2nd level support for applications and infrastructure at Vodafone. Managing SLAs and supporting optimization measures with technical teams.
About the role
- Analista de Sales Operations responsible for the onboarding process of new clients at Globo. Ensuring client satisfaction and identifying business opportunities for growth.
Responsibilities
- Lead the onboarding process for new clients, ensuring a complete understanding of our products, the usability of the GloboAds platform, and best practices;
- Serve as the primary point of contact after deal close, managing expectations and delivering value during the first days of the customer journey;
- Monitor clients' media performance metrics and propose proactive actions to increase platform usage and perceived ROI;
- Identify bottlenecks, friction points, and opportunities for automation in the onboarding and delivery processes;
- Conduct client meetings and follow-ups with a consultative approach, helping clients extract maximum value from the solution;
- Collaborate with Sales, Operations, and Finance teams to ensure deliveries and ongoing improvements across the customer lifecycle;
- Use CRM (Salesforce) to record all interactions and keep the post-sales pipeline up to date;
- Support the sales team by maintaining close client relationships after delivery, generating insights for personalized offers that increase purchase recurrence;
- Support cross-sell and up-sell strategies based on client profiles and behavior.
Requirements
- Previous experience in Customer Success, Post-Sales, Onboarding, or related areas;
- Excellent verbal and written communication skills;
- Strong problem-diagnosis skills and a solution-oriented mindset;
- Organized, autonomous, and highly proactive in finding solutions;
- Experience working with advertising clients;
- Consultative profile with a focus on sales and business development;
- Intermediate to advanced English proficiency;
- Familiarity with CRM systems (Salesforce).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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