Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
About the role
- Customer Success Manager enhancing customer relationships for a growing SaaS company. Driving performance metrics and ensuring client success in a hybrid work environment.
Responsibilities
- You act as the main point of contact for international or national customers, advising and supporting companies on content and development — your goal is to ensure customers achieve their objectives and remain successful in the long term.
- You support decision-makers at existing and new customers (program management, department heads, executive management) to ensure our solution delivers maximum impact.
- You identify opportunities and potential performance challenges early and develop tailored measures — through regular performance and project-governance meetings you help our customers achieve their goals efficiently.
- You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution.
- You create audience-focused, topic-specific dashboards and analyses for the company’s performance management.
- You present new product features and coordinate their rollout with customers — always aiming to increase the value our solution delivers to them.
- You identify opportunities to deepen customer relationships and to optimize licensing.
Requirements
- You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector.
- You have strong experience working with customers from industrial companies and demonstrated expertise in optimizing cost and process structures.
- You think strategically, analyze customer needs, and develop tailored solutions.
- You communicate confidently at management level and know how to proactively engage and retain customers.
- You are proficient with CRM systems (e.g., HubSpot) and other modern account-management tools.
- You are willing to travel as required.
- You have good German and English skills, both written and spoken.
Benefits
- Hybrid working model with an office focus (60/40)
- Work–life balance through flexible working hours
- Choice of preferred work device (macOS or Windows)
- Mentoring and support from skilled and experienced colleagues
- Generous professional development program
- Attractive employee referral program
- Competitive salary, dependent on experience and qualifications
- Company pension scheme
- Conveniently located office in the heart of Bielefeld’s old town
- DB job ticket
- Business bike leasing
- Workation options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
CRM Analyst focusing on engagement and profitability strategies, constructing new flows and optimizing campaigns within a multidisciplinary team.
Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.