Hybrid Service Engineering Head

at Valmet

• Job title: Service Engineering Head
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tampere, Finland

About the role

• Leading the development of service engineering for PEC Global Engineering to enhance agility and flexibility. Focusing on customer-centric approaches and lifecycle management across all disciplines.

Responsibilities

• Lead and further develop service engineering across all disciplines
• Secure that the service engineering teams are closely connected to Area sales planning and execution
• Serve as the central point of contact for Engineering for Service initiatives, providing hyper care during the transition to the new operational model
• Develop and implement engineering strategies in line with PEC Service business objectives focusing on lifecycle management
• Coordinate with regional and functional teams to ensure immediate support during the sales phase and throughout the customer journey
• Drive smart resource allocation and harmonize operational practices across global teams
• Foster a customer-focused mindset in all engineering decisions, deepening customer and technology understanding
• Promote knowledge sharing and lessons learned routines to improve pricing management and profitability
• Ensure lifecycle thinking is embedded in all engineering activities, from project planning to execution and after-sales support
• Unlock business potential by improving the quality and accessibility of installed base data
• Support the development of E-2-E Engineering processes and tools to accelerate profitable growth in Services
• Lead and coordinate the global service engineering teams in matrix

Requirements

• Bachelor’s or Master’s degree in a suitable engineering field
• Proven experience in engineering leadership roles, preferably within service-oriented or project-driven businesses
• Strong track record in developing and implementing engineering strategies and driving change
• Excellent coordination, stakeholder management, and communication skills
• Ability to work in a dynamic, global environment and manage multiple priorities
• Strategic and business mindset with a focus on digital and lifecycle management
• Experience with resource planning, project management, and customer engagement is highly valued
• Proficiency in English language
• Familiarity with global engineering networks and multicultural teams is a plus

Benefits

• Health insurance
• Professional development opportunities
• Flexible working hours
• Paid time off