Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
About the role
- Client Support Specialist at Vacasa assisting franchisees with tracking orders and resolving issues promptly. Collaborating with suppliers and contributing to a positive work culture.
Responsibilities
- Assist franchisees with tracking orders, resolving issues with damaged or missing items, and addressing questions about product availability.
- Act as a bridge between franchisees and our suppliers to ensure any supply-related issues are resolved quickly and effectively.
- Respond to support requests through the Gorgias platform integrated with our Shopify store, as well as through our dedicated support email address.
- Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.
- Other duties as assigned because every day is different in hospitality!
Requirements
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- College education is strongly preferred, though we recognize that great talent comes from many different paths.
- Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and easy to understand.
- Excellent verbal and written communication skills to interact professionally with franchisees and suppliers.
- Strong problem-solving abilities to handle a range of order-related issues.
- Comfortable learning new platforms; experience with Gorgias is a plus, but we’re happy to train the right person.
- Previous experience in an e-commerce support environment is helpful but not mandatory.
- Previous travel or industry related experience is preferred
- Bilingual English / Spanish required.
Benefits
- Career advancement opportunities
- Employee discounts
- All the equipment you’ll need to be successful
- Great colleagues and culture
- Remote work (Within Chile)
- Extended Health Benefits
- APV
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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