Assistant IT Product Manager at HCSC responsible for product lifecycle management and interacting with project teams. Requires experience in product management and IT application development.
About the role
- Product Manager for Domestic Wires at U.S. Bank, modernizing services and driving strategic initiatives. Collaborate cross-functionally to deliver customer-centric solutions and enhance product experience.
Responsibilities
- Partner with the primary Product Manager for Domestic Wires in modernizing and driving the strategic focus for the service
- Apply market and functional expertise to develop and manage solutions that delight our customers, reduce friction, operational cost, and risk
- Analyze trends and drivers for revenue growth and attrition
- Assist in developing a multi-year strategic plan including customer pricing, product enhancements, sales enablement, revenue growth, analyze trends, integration with other solutions and address impacts of emerging faster payments
- Work with the primary Product Manager to redesign customer facing documentation and internal resources
- Partner across lines of business, technology, operations, marketing, legal, service, sales, compliance, and risk
- Strive to understand industry and market segment differences in our customer base to deliver the best product experience for each
Requirements
- Product Management Experience
- Strong product management or product ownership, design, and development skills
- Excellent cross functional leadership and interpersonal skills
- Strong financial and competitive analysis
- Passion for payments and helping customers succeed
- Inherent curiosity and ability to question the status quo
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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