Hybrid Operations Manager – Advanced Customer Solutions

Posted last month

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About the role

  • Operations Manager driving strategy and fostering collaboration in Transaction Processing & Shared Services at U.S. Bank. Leading teams to elevate operations through innovative solutions.

Responsibilities

  • Inspire teams and drive strategy
  • Lead operations through automation and streamlined processes
  • Manage a team performing wire research and investigations
  • Review items in queue with proper analysis and routing

Requirements

  • Bachelor’s degree, or equivalent work experience
  • Typically eight or more years of relevant experience
  • Knowledge wire operations and wire functions is desired, or other payment platforms desired.
  • Understanding of applicable Federal and State laws and regulations
  • Experience with NSP (Non Stop Payments) / CopeStar desired
  • Good organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Excellent interpersonal and verbal and written communication skills
  • Excellent supervisory and management skills
  • Ability to manage multiple tasks

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Job title

Operations Manager – Advanced Customer Solutions

Job type

Experience level

SeniorLead

Salary

$111,605 - $131,300 per year

Degree requirement

Bachelor's Degree

Location requirements

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