TI
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Hybrid Issue Management Coordinator – Project Lead, Payment Services Risk & Compliance
Posted last week
About the role
- Issue Management Coordinator leading risk management initiatives in the Payment Services division at U.S. Bank. Collaborating with various teams to enhance operational resilience and compliance.
Responsibilities
- Facilitate complex second and third line-of defense issues from end to end including corresponding validations ensuring timely and appropriate resolution within ORM policy/process requirements
- Ensure corrective actions are effective, compliant and audit-ready while also supporting operational resilience and regulatory adherence
- Conduct analysis of issue trends and develop PowerPoint presentations to convey insights to senior leaders
- Lead special projects to support the drive for continuous improvement of the issue management program
- Collaborate with business leaders, business SME's, Control, Compliance, Operations Risk, Legal and other partners to document Issues and the corresponding risk mitigation plans
- Effectively lead Issue calls with internal and external stakeholders with a focus on outcomes
- Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with issue management policy
- Document progress throughout the issue management process including a detailed memo to support issue closure
- Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls
- Craft cohesive documentation to support extension timelines and issue completion summaries
- Organize, track and conduct follow-up responsibilities in a fast-paced environment with minimal management involvement
Requirements
- Typically more than six years of applicable experience
- Bachelor's degree or equivalent work experience
- 5+ years in risk management, compliance testing, internal audit or issue validation
- Strong knowledge of issue management frameworks, operational risk and/or regulatory expectations
- Experience in payments, fintech or financial services
- Proficient with Microsoft Office
- Exceptional organizational skills
- Hands-on experience with eGRC tools (e.g., Archer)
- Excellent analytical, documentation and communication skills
- Exceptional critical thinking and decision-making skills
- Ability to manage multiple priorities in a fast-paced, regulated environment
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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