Hybrid Experience Designer

at U.S. Bank

• Job title: Experience Designer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,175 - $115,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Experience Designer at U.S. Bank creating and validating customer-centric designs. Collaborating with teams to enhance customer experience across digital and human solutions.

Responsibilities

• Leverage human-centered design methods to plan, create, and present strategic ideas
• Perform competitive analysis and monitor marketplace for trends
• Translate business, contractual, technical, and user needs into experiences
• Design omni-channel experiences that help customers meet their goals
• Deliver validated experiences through experimentation, testing, and optimization
• Conduct design within an agile environment and integrate design across release cycles
• Define and deliver product performance goals

Requirements

• User experience design experience
• Expertise on the critical interdependencies among product model system elements
• Strong collaboration with product managers, software engineers, and agilists
• Facilitation of cross-functional human-centered design sessions
• Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law