Senior Solutions Consultant providing actuarial expertise and client support at Milliman. Designing proof of concept studies and mentoring Solutions Consulting team members.
About the role
- Client Connectivity Solutions Consultant optimizing client connections to U.S. Bank. Collaborates across teams to facilitate seamless onboarding and assist with API integration needs.
Responsibilities
- Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
- Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries.
- Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application.
- Guide clients through the process and track their progress to fully validate readiness to launch their application.
- Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank.
- Analyze design and make recommendations to promote best practices and efficiency.
- Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
- Assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding.
- Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically four or more years of related experience
- Good Knowledge on API's
- Treasury API Onboarding Skills for the external organizations
- API testing thru Postman/Insomnia
- Understanding of APIGEE Management
- API technical L1/L2 support & Strong API Support troubleshooting
- Customer Facing
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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