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About the role
- Digi Ops Team Manager in charge of enhancing customer experience at Severn Trent Water. Leading and supporting a team focused on operational excellence in Coventry.
Responsibilities
- Lead a team of Digi water specialists to improve customer experience
- Oversee daily operations and prioritization of work
- Monitor team performance metrics and ensure compliance with response times
- Promote a culture of learning and empowerment within the team
- Address customer escalations and implement solutions to improve service quality
Requirements
- Experience in customer service or leadership roles
- Ability to deal with customer escalations through various channels (WhatsApp, Trust Pilot, email)
- Strong problem-solving skills
- Flexibility to work in an evolving team environment
- A positive and caring attitude towards customers and team members
Benefits
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off fully paid maternity and adoption leave)
- Two volunteering days per year
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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