About the role

Strategic Account Relationship Manager specializing in supplier relationships for USAA's embedded insurance solutions. Focused on optimizing partner performance and managing key relationships across multiple locations.

Responsibilities

Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.
Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.
Responsible for timely and appropriate resolution of escalations from strategic supplier partners.
Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.
Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives.
Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines.
Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
Serves as a peer mentor and on-the-job trainer for other team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor’s Degree OR 4 years of related experience may be substituted in lieu of degree (Total of 10 years of relevant experience without bachelor’s degree)
6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience
Advanced knowledge and experience with applicable industry and products for the assigned functional area
Advanced data analysis skills
Accountability for complex tasks and/or projects required
Demonstrated experience prioritizing and managing complex task and/or projects
Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels
Strong issue resolution and follow-up skills
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
Travel may be required.