NPI Engineer ensuring technical support for complex product launches at Plexus. Engaging in mentorship and process improvements during temporary assignments.
US
Hybrid Senior Process Engineer, Member Experience Intelligence – Observability
Posted last month
About the role
- Senior Process Engineer enhancing member experiences at USAA through meticulous process documentation and improvement. Collaborate with teams to drive business efficiencies and member satisfaction.
Responsibilities
- Contributes/delivers process Improvement projects that deliver measurable cost savings, improved quality, or increased production
- Utilizes knowledge of customers, products and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue
- Synthesizes analyses, identifies root causes and develops and recommends key work products
- Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization
- Serves as a resource to team members on escalated issues of an unusual nature
- Resolves issues and navigates obstacles to deliver work product and identifies opportunities and potential process engineer solutions
- Develops and designs process improvement recommendations; influences and mobilizes stakeholder commitment to change process, systems and structures to achieve business objectives
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of relevant business experience to include 2 years of process improvement experience
- Demonstrated use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and process engineering methodologies
- Demonstrated ability to influence change at the leadership level and team level
- Green Belt certification OR demonstrated completion of 3 Lean/Six Sigma projects
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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